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Delivery & Returns

UK MAINLAND

Orders over £100 are delivered free to mainland UK addresses.

Orders under £100 are delivered for £5.95 to mainland UK addresses.

OTHER UK DESTINATIONS AND INTERNATIONAL

In some cases it may be possible to ship our products to other destinations however there will be additional charges. Please note these can be considerable. Please contact us with your address and we can advise further.

 

Within the product info we will confirm if the item requires the LARGE 10-14 working day service. 

We use a professional furniture delivery company who will contact you around 7 days after purchase to offer you a date and 2 hour time slot for delivery.

We are unable to deliver in the evening and at weekends,

The driver will call on the day of delivery and give 1 hours notice of arrival.

On your instruction we will deliver to your given room of choice (ground floor only).

Please check product sizes very carefully as some pieces are quite large and heavy, please be sure they will fit through doors and up stairs etc.

POSTCODE EXCEPTIONS

Certain postcodes throughout mainland UK can not be covered by our 10-14 day furniture delivery service and may require delivery via a pallet service. Our Pallet service is not a timed service but we will contact you to arrange a suitable day for delivery. Pallet services are to the curb side only and not inside your home. If you need further clarification please contact us. Once you place your order we will contact you to make suitable arrangements.

Scotland Postcodes:
DG, FK, KA 1-26, 29, 30, KY, ML, PA 1-19, TD, AB, DD, IV 1-28, 30-32, 36, 40-49, 52-56, 63, KW 1-3, 5-14, PA 21-38, PH 1-26, 30-41, 49-50

Wales Postcodes:
LL, LD, SY16-20, 23-25, SA

We aim to dispatch all STANDARD DELIVERY orders the next working day and delivery will be made within 3-4 working days after dispatch. These items will be delivered Mon to Fri 8am - 6pm.

 

A COMBINATION OF LARGE DELIVERY AND STANDARD DELIVERY

If you have ordered a combination of LARGE DELIVERY and STANDARD DELIVERY items in most cases the items will be delivered together under the 10-14 working day LARGE DELIVERY service. In some cases this may not be possible and your orders could arrive separately

ON RECEIPT

    On receipt please check your order carefully and advise the courier/delivery team if you feel the items could be damaged inside the packaging.

    In the unlikely event you open the packaging and find your item is damaged please email us at contactus@vincentandbarn.co.uk and if possible please take a picture of the damage so we can investigate how this has happened and make future improvements.

    We will then contact you and make arrangements for a replacement and collection. 

    CANCELLING YOUR ORDER

    If you need to cancel your order please email us at contactus@vincentandbarn.co.uk ASAP quoting your order number. We will then check if your item has been dispatched. In most cases if your order has been dispatched we can not recall the delivery and you will need to reject the delivery attempt. The goods will then be returned to us and we will contact you to confirm they have arrived back safely and will then process your refund.

    RETURNS & REFUNDS

    Items marked clearance are non refundable.

    Unwanted items should be returned within 14 days of delivery in its original condition and packaging

    Unfortunately we can't cover the cost of return delivery so you will have to make your own arrangements for a return, this includes items marked LARGE 10-14, if you require help with a return please contact us and we will assist where possible.

    Return delivery costs do not effect items which are returned due to faults. 

    Please email us at refunds@vincentandbarn.co.uk before you organise to return your order so we know its coming, please be sure to include a copy of your order with your returned item(s) so we know who it's from. Once the item arrives back at our warehouse safely we will process the refund.

    Returns should be sent to: 

    Returns Dept
    Vincent and Barn
    6 Space BusinessCentre
    Molly Millars Lanes
    Wokingham
    RG41 2PQ 

     

    We strongly recommend you use a registered service for returns as this is your responsibility.

    If you have any questions about our service please don't hesitate to contact us.

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