Delivery of this item is FREE. We deliver to mainland UK only.
We use a specialist furniture delivery courier who will contact you by text or phone around 7 working days after purchase (often much sooner!) to offer you a date for delivery and AM or PM delivery slot.
If the date is not suitable simply reply to the text or let the customer service advisor know and they will work with you to re-schedule however please note this can extend the delivery timescale published.
The driver will call on the day of delivery and give 1 hour notice of arrival.
On your instruction, we will deliver to your given room of choice (ground floor only). Our drivers will only enter your home if you instruct them to do so. If you do not want the driver to enter your home please instruct them where to leave your order.
IMPORTANT PLEASE NOTE:
- Somebody must be home to accept delivery.
- We do not remove packaging.
- We are unable to deliver in the evening and on weekends.
- Our furniture is delivered by 1 person, they are fully trained to use trollies, dolly wheels and blankets to deliver your item safely inside your home.
- Our delivery service is ground floor only unless there is a lift at the property suitable for the item ordered. Our drivers are not insured to deliver up or down flights of stairs. If you have access problems or need delivery up stairs please contact us before ordering, we might be able to help.
- Please check product sizes very carefully as some pieces are quite large and heavy, please be sure they will fit through doorways. If you plan to move the item up stairs it is also a good idea to check your stair width and headroom.
- If a delivery date and time is agreed and on arrival we are unable to deliver into your home because nobody is home or there are obstructions an abortive delivery charge of £50.00 will be deducted from your refund.
You can find our full delivery and returns policy by clicking here.
