This item requires delivery by our furniture delivery company. This is a 10-14 working day service (although we often deliver much quicker). Some remote mainland UK postcodes may take a little longer than stated. Need it sooner? Contact us and we will see what we can do, on average we deliver in 8 working days but sometimes we can go even quicker, it all depends on your availability and location in the country!

We use a professional furniture delivery company who will contact you by text or phone around 5 working days after purchase to offer you a date and AM or PM delivery slot. If the date is not suitable simply reply to our delivery company and they will work with you to re-schedule however please note this can extend the delivery timescale published.

The driver will call on the day of delivery and give 1 hours notice of arrival.

On your instruction, we will deliver to your given room of choice (ground floor only). Our drivers will only enter you home if you instruct them to do so and social distancing is respected. Our drivers will wear masks and sanitise their hands before entering your home. If you do not want the driver to enter you home please instruct them where to leave your order.

IMPORTANT PLEASE NOTE:

  • We do not remove packaging.
  • We are unable to deliver in the evening and at weekends.
  • Our furniture is delivered by 1 man, they are fully trained to use trollies, dolly wheels and blankets to deliver your item safely inside your home.
  • Our delivery service is ground floor only unless there is a lift at the property suitable for the item ordered. Our drivers are not insured to deliver up or down flights of stairs.
  • During the Cornavirus outbreak we will not require a signature, this is so we can effectively social distance. However we do need you to acknowledge that the delivery has been made to the driver, a thumbs up through the window is perfect.
  • Please check product sizes very carefully as some pieces are quite large and heavy, please be sure they will fit through doors and up stairs etc.

Need delivery upstairs to a first floor, downstairs to a basement or perhaps you need packaging removing?: Please contact us before ordering so we can review your requirement. In most cases we would have to add an additional man to deliver upstairs and there will likely be an additional charge. There will also be a charge if you require the item unpacking and packaging taken away.